Information Notice – Scheduling Services
Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons väg 9, SE-405 31 Gothenburg, Sweden, hereinafter referred to as "Polestar," "we," and "our," is the controller who will process your personal data as described below.
Purpose and legal basis for processing
We process the personal data that you provide when booking service for your vehicle using our app, our online website, or via the phone with Polestar, and in connection with your purchase of service(s) for your vehicle and the personal data that is downloaded from your vehicle at the time of your service in the workshop. The purpose of our processing is to administer your service, conduct analysis in order to be able to perform the service, and follow up on the performed service and your satisfaction through surveys, as well as to communicate updates related to the service(s) that you have purchased. If pick-up and delivery service is applicable, we or our partner will also contact you to schedule a time slot. We will also process personal data for the purposes of statistics, research and development, and communication with you in relation to any recalls and other matters concerning the vehicle. We will also process your personal data in order to be able to recognize you as a repeat customer and thus enhance your experience with us.
If you have given your consent, we will also process your personal data for marketing material for our other products and services, as well as products and services offered by companies within our network of Space operators via your e-mail or mobile phone.
The legal basis for our processing of your personal data in order to administer your service booking, scheduling your pick-up and delivery service, and to perform analysis is that this processing is necessary for the performance of our contract with you. The legal basis for our processing of your personal data in order to follow up on your satisfaction, communicate updates related to the product(s), generate statistics, conduct research and development, and communicate with you in relation to any recalls and other matters concerning the products(s), as well as to recognize you as a repeat customer, is that this processing is necessary for the purposes of our legitimate interest. The legal basis for processing of your personal data in relation to recalls that are carried out due to a legal requirement is that this processing is necessary for our compliance with a legal obligation. The legal basis for our processing of your personal data (contact information) for our marketing is your consent.
Disclosure / Recipients of your personal data / Transfer
Your personal data will be disclosed to and processed for the above purposes by your selected workshop, our affiliates, and our business partners. In relation to our affiliates or business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission – safeguarding your personal data.
We will retain your personal data for up to five (5) years after the performance of the service of your vehicle or five (5) years after the expiration of the service contract for the vehicle, if services have been performed under a service contract.
We will process your personal data in relation to our marketing for a period of twelve (12) months from the date the last service has been provided to you. Where you have asked us to unsubscribe you from further marketing communications from us we will continue to process your personal data for a further period of twelve (12) months for statistical purposes only.
Your rights and contact information
For more information on your rights in relation to our processing of your personal data, such as the right to access. right to rectification, right to erasure (right to be forgotten), right to restrict processing, right to object to processing, right to data portability, and right to lodge a complaint with a supervisory authority, and for contact details for further information and complaints, as well as contact details to our Data Protection Officer, please visit https://www.polestar.com/privacy-policy/.