Privacy

Information Notice – Service Booking

Controller

Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons Väg 9 405 31 Göteborg, Sweden, and Polestar Automotive UK Limited, a UK legal entity with company registration number 11926357 with address Li Close, Ansty Park Ansty, Coventry CV7 9RF, United Kingdom, hereinafter referred to as “Polestar”, “we” and “our”, are joint controllers who will process your personal data as described below. Polestar Performance AB is the provider of the technical platform(s), and Polestar Automotive UK Limited is providing the service booking in your country.

Purpose and legal basis for processing

We process the personal data that you provide when booking service of your vehicle using our app, our online website or via the phone with Polestar, or in connection with your purchase of service(s) for your vehicle, and the personal data that is downloaded from your vehicle at the time of your service in the workshop. The purpose of our processing is to administer your service, conduct analysis in order to be able to perform the service, follow up on the performed service and your satisfaction through surveys as well as to communicate updates related to the service(s) that you have purchased. If pick-up and delivery service is applicable, we or our partner will also contact you to schedule a time slot. We will also process the personal data for the purposes of statistics, research and development and to communicate with you in relation to any recalls and other matters concerning the vehicle. We will furthermore process your personal data in order to be able to recognise you as a recurrent customer and thus enhance your experience with us.

If you have given your consent, we will also process your personal data for marketing material for our other products and services as well as products and services offered by companies within our network of Space operators via your e-mail or mobile phone.

We may use your personal data for online and social profiling purposes in order to improve our marketing communication. If you have accepted our use of cookies, we may combine your personal data with your online behavior on our web sites.

The legal basis for our processing of your personal data in order to administer your service booking, scheduling your pick-up and delivery service and to perform analysis is that this processing is necessary for the performance of our contract with you. The legal basis for our processing of your personal data in order to follow up on your satisfaction, communicate updates related to the product(s), statistics, research and development and to communicate with you in relation to any recalls and other matters concerning the products(s) as well as to recognise you as a recurrent customer is that this processing is necessary for the purposes of our legitimate interest. The legal basis for processing of your personal data in relation to recalls which are performed due to a legal requirement is that this processing is necessary for our compliance with a legal obligation. The legal basis for our processing of your personal data (contact information) for our marketing is your consent.

Disclosure / Recipients of your personal data / Transfer

Your personal data will be disclosed to and processed by your selected workshop, our affiliates and our potential business partners for the above purposes. In relation to our affiliates or business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission – safeguarding your personal data.

Retention time

We will retain your personal data up to five (5) years after the performance of the service of your vehicle or five (5) years after the expiry of the service contract for the vehicle, in case services have been performed under a service contract.

We will process your personal data in relation to our marketing, for a period of twelve (12) months from the date the last service has been provided to you. Where you have asked us to unsubscribe you from further marketing communications from us we will continue to process your personal data for a further period of twelve (12) months for statistical purposes only.

Your rights and contact information

You have the right to withdraw your consent to our processing of your personal data at any time by contacting us using the contact information found in Legal contacts or our Data Protection Officer on the contact details in our Privacy Policy.

For more information on your rights in relation to our processing of your personal data, such as access right, right to rectification, right to erasure (right to be forgotten), right to restrict processing, right to object to processing, rights to data portability, right to lodge a complaint with a supervisory authority. and contact details for further information and complaints as well as contact details to our Data Protection Officer, please visit https://www.polestar.com/privacy-policy/.

Polestar Automotive UK Ltd is an appointed representative of Volvo Car UK Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 678616 for credit broking. Polestar © 2021. All rights reserved.
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