Privacy

Information notice – Order of product(s) on polestar.com

Controller

Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons Väg 9 405 31 Göteborg, Sweden, and Polestar Automotive UK Limited, a UK legal entity with company registration number 11926357 with address Li Close, Ansty Park Ansty, Coventry CV7 9RF, United Kingdom, hereinafter referred to as “Polestar”, “we” and “our”, are joint controllers who will process your personal data as described below.

Purpose and legal basis for processing

We process the personal data that you provide in connection with your order of product(s) through our website. The purpose of our processing is to administer your purchase (from order to delivery) including any necessary contacts with authorities for official reporting of the vehicle as applicable, administration of your request for related services, follow up on the delivery and your satisfaction through surveys and to communicate updates related to the product(s) that you have ordered. If you have selected to finance your order on our website, e.g. if you intend to lease the vehicle, we will transfer your personal data to the selected finance company or leasing company whose offers are presented on our website, in order for you to be able to complete your financing application and your order. This could also be the case if you intend to change payment method to a financing method after the order has been made. In the event that you have applied for financing or leasing of your order we will also process information on the status of your application we receive from the financing/leasing company. We will also process the personal data that you provide to us for the purposes of statistics, research and development and to communicate with you in relation to eventual recalls and other matters concerning the product(s). We will furthermore process your personal data in order to be able to recognise you as a recurrent customer and thus enhance your experience as a customer.

The legal basis for our processing of your personal data in order to administer your order, administration of your request for related services and to follow up on the delivery as well as status of your eventual credit application is that this processing is necessary for the performance of the contract with you. The legal basis for our processing of your personal data in order to follow up on your satisfaction, communicate updates related to the product(s), statistics, research and development and to communicate with you in relation to eventual recalls and other matters concerning the products(s) as well as to recognise you as a recurrent customer is that this processing is necessary for the purposes of our legitimate interest. The legal basis for processing of your personal data in relation to recalls which are performed due to a legal requirement is that this processing is necessary for our compliance with a legal obligation.

In addition to above, we will also process your personal data for marketing purposes if a consent is given. Besides processing your personal data to be able to send you our marketing communication material we will process your eventual response and interactions with the digital marketing communication that you receive and your purchase history in order to deliver relevant and high quality marketing communication and for statistical purposes. Your personal data will in this context be used for online and social profiling purposes in order to improve our marketing communication. If you have accepted our use of cookies, we moreover combine your personal data with your online behaviour on our websites when possible. The legal basis for our processing of your personal data for marketing purposes, including our processing in relation to be able to deliver relevant and high quality marketing communication as well as online and social profiling is your consent. You have the right to withdraw your consent to our processing of your personal data related to marketing purposes at any time. Please direct a request for withdrawal of consent to Polestar using the contact information found in Legal contacts.

Disclosure and recipients of your personal data

Your personal data will be disclosed to and processed by our affiliates and business partners (including, if applicable, financing company or leasing company, pick-up and delivery partner, handover partner) for the above purposes (including credit check and sanction list checks). Your personal data will also be disclosed to Vehicle Registration Authorities when applicable. In relation to our business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission.

Retention time

We will retain your personal data up to four (4) years after you are no longer registered as an owner or driver of a Polestar vehicle. In relation to purchases other than vehicles, we will retain your personal data up to twelve (12) months after your purchase. Please note that we will retain your personal data up to twelve (12) months after you have opted-out from receiving further marketing communication material from us for statistical purpose only.

Your rights and Polestar contact information

For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please see Legal contacts.

Polestar Automotive UK Ltd is an appointed representative of Volvo Car UK Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 678616 for credit broking. Polestar © 2021. All rights reserved.
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