Privacy

Information notice – Contact us and Data Subject Rights Requests

Controller

Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons Väg 9 405 31 Göteborg, Sweden, and Polestar Automotive UK Limited, a UK legal entity with company registration number 11926357 with address Li Close, Ansty Park Ansty, Coventry CV7 9RF, United Kingdom, hereinafter referred to as “Polestar”, “we” and “our”, are joint controllers who will process your personal data as described below. Polestar Performance AB is the provider of the technical solution(s) for these processings, and Polestar Automotive UK Limited is the provider of sales and marketing services in the country you have chosen to interact with us in.

Purpose and legal basis for processing

We process the personal data that you provide to us when you contact us via phone, e-mail, chat or on our webpages, in order to deliver the services, information and marketing communication that you have requested from us and for research and development activities in relation to our services and marketing communications. We also process your eventual response and interactions with the digital marketing communication that you receive in order to deliver relevant and high quality marketing communication to you and for statistical purposes.

When you initiate a chat on our webpages, you choose whether to chat as a guest or logged in with your Polestar ID. If you choose to chat as a guest, we will process your IP number in order to initiate and keep the chat session, and the data you write in the chat in order to support you with your request. In you choose to chat logged in with your Polestar ID, we will process the personal data connected to your Polestar ID to be able to access the history related to your request and to store your chat so that it can be accessed if you are in contact with us again about your request.

When you call us, we may ask for your consent to participate in customer surveys in order to improve our service based on your feedback. If you provide your consent, you will receive a text message or an e-mail with a link to the customer survey. We may use your personal data for online and social profiling purposes in order to improve our marketing communication. If you have accepted our use of cookies, we may combine your personal data with your online behaviour on our web sites.

The legal basis for our processing to provide you with the services or information you request is our legitimate interest to ensure high-quality service. The legal basis for our processing of data related to the chat function on our webpages is your consent. The legal basis for asking you to participate in customer surveys is your consent. You have the right to withdraw your consent to our processing of your personal data at any time. Please direct a request for withdrawal of consent to Polestar using the contact information on our contact us form.

If you make a Data Subject Right Request, we process the personal data that you provide to us in relation to your Data Subject Request (name, e-mail address etc.). The purpose of our processing is to administer your Data Subject Request. We will also process the personal data that you provide to us for development of, and for statistical purposes related to, our Subject Request Management System.

The legal basis for our processing of your personal data for administering your Data Subject Request is that this processing is necessary for compliance with the legal obligation that we are subject to in relation to your rights. The legal basis for our processing of your personal data for development of, and for statistical purposes related to, our Subject Request Management System is that this processing is necessary for the purposes of our legitimate interest.

Disclosure and recipients of your personal data

Your personal data will be disclosed to and processed by our affiliates and our business partners for the above purposes. In relation to our affiliates and business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission - safeguarding your personal data.

If you make a Data Subject Right Request, your personal data might be disclosed to both our local representatives and internal departments within Polestar in order to facilitate the investigation of your case. Please be aware that the data will be only processed in relation to your case only.

Retention time

The processing time of your personal data in connection with the services, information and advertising material you have requested is twelve months from the date of the provision of the service or your cancellation of our promotional communications. Chats are stored for twelve (12) months (logged in with your Polestar ID) or three (3) months (guest).

If you have participated in a survey, we will process your personal data up to six (6) months after such survey has been performed. For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints, as well as the contact details for our Data Protection Officer, please see below.

We will process your personal data in relation to your Personal Data Request for a period of twelve (12) months from the date your request has been met.

Your rights and Polestar contact information

For more information on your rights in relation to our processing of your personal data and contact details for further information and complaints as well as contact details to our Data Protection Officer, please see Legal contacts.

Polestar Automotive UK Ltd is an appointed representative of Volvo Car UK Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 678616 for credit broking. Polestar © 2021. All rights reserved.
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