Privacy

Privacy notice - Order of additionals on polestar.com

Controllers

Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons Väg 9 405 31 Göteborg, Sweden, hereinafter referred to as "Polestar," and Prominate Ltd., a UK legal entity with company registration number 07795532, with address 21 Lombard Street, London, ECV3 9AH, United Kingdom, hereinafter referred to as "Prominate," are joint controllers who will process your personal data as described below. Polestar and Prominate are herein jointly referred to as "we" and "our."

Purpose and legal basis for processing

We process the personal data that you provide in connection with your order of product(s) through our website. The purpose of our processing is to administer your purchase (from order to delivery), administer your request for related services, follow up on the delivery and your satisfaction through surveys, provide customer support, and communicate updates related to the product(s) that you have ordered. If you have selected to finance your order on the website, we will transfer your personal data to the selected finance company or leasing company whose offers are presented on our website, in order for you to be able to complete your financing application and your order. This could also be the case if you intend to change payment method to a financing method after the order has been made. In the event that you have applied for financing of your order we will also process information on the status of your application we receive from the financing company. We will also process the personal data that you provide to us for the purposes of statistics, research and development, and to communicate with you in relation to eventual recalls and other matters concerning the product(s). We will furthermore process your personal data in order to be able to recognize you as a recurrent customer and thus enhance your experience as a customer.

The legal basis for our processing of your personal data in order to administer your order, administer your request for related services, and follow up on the delivery as well as status of your eventual credit application is that this processing is necessary for the performance of the contract with you. The legal basis for our processing of your personal data in order to follow up on your satisfaction, provide customer support, communicate updates related to the product(s), statistics, research and development, and to communicate with you in relation to eventual recalls and other matters concerning the products(s) as well as to recognize you as a recurrent customer is that this processing is necessary for the purposes of our legitimate interests. Our legitimate interests for the processing are that we want to i) be able to provide a seamless customer service experience under the Polestar brand, ii) be able to provide information to our customers, and iii) be able to analyze the use of our website in order to provide improved products and services.  The legal basis for processing of your personal data in relation to recalls which are performed due to a legal requirement is that this processing is necessary for our compliance with a legal obligation.

In addition to the above, Polestar will also process your personal data for marketing purposes based on either our legitimate interests to provide marketing to our customers, or on your consent when required according to law. Besides processing your personal data to be able to send you our marketing communication material we will process your eventual response and interactions with the digital marketing communications that you receive and your purchase history in order to deliver relevant and high quality marketing communications and for statistical purposes. Your personal data will in this context be used for online and social profiling purposes in order to improve our marketing communications. If you have accepted our use of cookies, we moreover combine your personal data with your online behaviour on our websites when possible. The legal basis for our processing of your personal data for marketing purposes, including our processing in relation to being able to deliver relevant and high quality marketing communications as well as online and social profiling is your consent. You have the right to withdraw your consent to our processing of your personal data related to marketing purposes at any time. Please direct a request for withdrawal of consent to Polestar using the contact information found in Legal contacts.

Disclosure and recipients of your personal data

When placing an order on our website or otherwise interacting with Prominate, Prominate and Polestar will share the personal data that you provide for the joint purposes described above in this notice.

Your personal data will be disclosed to and processed by our affiliates and business partners (including, if applicable, financing companies, pick-up and delivery partners, handover partners) for the above purposes (including credit checks). In relation to our business partners located outside of the EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission.

Retention time

In relation to your purchases, we will retain your personal data up to five (5) years after your purchase, or the statutory period of bookkeeping if that is longer. If you have a valid Polestar ID account, your personal data is retained for as long as the Polestar ID account is active.

For use of your data for marketing purposes, please note that we will retain your personal data up to twelve (12) months after you have opted out from receiving further marketing communication material from us for statistical purposes only.

Your rights and controller contact information

For more information on your rights in relation to our processing of your personal data and contact details, for further information and complaints, as well as contact details to our Data Protection Officer, please see the links below. If you want to exercise any of your rights, you may direct your request to either Prominate or Polestar. However, we recommend that you direct your request to Prominate, as Prominate will be primarily responsible for handling your request according to our data sharing arrangement.

Prominate: [email protected]

Polestar: Legal contacts.

 

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