Privacy notice - Contact us
This document describes how Polestar processes your personal data when you contact Polestar or participate in customer surveys.
2. Who we are
Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons Väg 9 405 31 Göteborg, Sweden, and Polestar Automotive Australia PTY LTD, an Australian legal entity with company registration number ACN 645 163 202 with address 65 Epping Road, North Ryde NSW 2113, Australia, hereinafter referred to as “Polestar”, “we” and “our”, are joint controllers who will process your personal data as described below. Polestar Performance AB is the provider of the technical solution(s) for these processings, and Polestar Automotive Australia PTY LTD is the provider of sales and marketing services in the country you have chosen to interact with us in.
3. What personal data we collect and why
We process the personal data that you provide and that we otherwise collect, such as name, contact details, IP number and Polestar ID, when you contact us via phone, e-mail, chat, on our webpages (e.g. enquiry about our products, offers and services) or when you visit Polestar Spaces. The purpose of our processing of your personal data is to deliver the services and information you have requested. We may process your personal data to follow up previous contacts and send out customer surveys when you choose to participate in. The purpose of this processing is to inquire about your interest for our products, offers and services, and to improve our services based on your feedback.
We may also process your personal data in an aggregated form for the purpose of improving our products, offers or services, and for statistical reasons.
When you choose to chat as a guest we process your IP number, for the purpose of initiating and keeping the chat session open to support you with your request. When you choose to chat logged in with your Polestar ID, we process your Polestar ID for the purpose of accessing the history related to your requests and storing your chat for further contact about your requests.
The legal basis for our processing your personal data, to provide you with the services or information, including the processing via the chat function on our webpages, is our legitimate interest. The same legal basis apply for our processing of your personal data in relation to sending out customer surveys, improving our products, offers or services and for statistical reasons.
The legal basis for our processing of personal data related to follow up on previous contacts is your consent.
4. How long we keep your data
We will retain your personal data used for services and information you have requested up to thirty (30) days after termination of your Polestar ID or in any event up to three (3) years from the date of the provision of the services. For chats we will retain your personal data up to thirty (30) days after termination of your Polestar ID (when logged in with your Polestar ID) or up to three (3) months (when logged as guest) but in any event up to three (3) years aggregated.
In relation to the processing of your personal data to follow up previous contacts and sendig out customer survey we will retain your personal data up to six (6) months from the date of the most recent contact.
5. Who we share your personal data with
Your personal data will be disclosed to and processed by our affiliates and our business partners for the above purposes. In relation to our affiliates or business partners located outside of EEA, we will transfer your personal data with the basis of the Standard Contractual Clauses adopted by the European Commission – safeguarding your personal data.
6. Your rights
You have specific legal rights granted by the General Data Protection Regulation relating to the personal data we process about you. You can withdraw your consent or object to our processing of your data, access the data we hold about you, ask for rectification or restriction of your data, request to have your data ported to another entity, request that we delete your data, and finally you can file a complaint with a data protection supervisory authority.
7. Contact information
In order to exercise your rights, please use this web form. If you have any other questions regarding the subject matter of personal data protection, you can contact us or our Data Protection Officer on the contact details stated on polestar.com/privacy-policy.
8. Changes to our Privacy Notice
We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this privacy notice at any time. For this reason, we encourage you to refer to this privacy notice on an ongoing basis. This privacy notice is current as of the date which appears at the top of the document. We will treat your personal data in a manner consistent with the privacy notice under which they were collected, unless we have your consent to treat them differently.