Privacy

Information notice - Polestar ID

In order for Polestar Performance AB to be able to provide you with all the functionality related to the Polestar ID, we need to collect, use and process certain data from you.

1. Controller

Polestar Performance AB, a Swedish legal entity with company registration number 556653-3096 with address Assar Gabrielssons Väg 9, SE-405 31, Gothenburg, Sweden, hereinafter referred to as “Polestar”, “we”, “us”, will as controller collect and process your personal data as further described below. 

2. Purpose and legal basis for processing

The creation and use of your Polestar ID, to get access to services within the Polestar digital ecosystem, involves the processing of the following categories of personal data: 

We collect from you your identifiers (such as first and last name, phone number, preferred language, country, E-mail address and password) to create an account with us, provide you with access to the Polestar Services that require a Polestar ID and to communicate with you regarding your Polestar ID. The legal basis of this data processing is performance of the contract you have enter into with Polestar ((Art. 6.1.b) GDPR). 

To provide an overview of your Polestar ID and its connected services, we collect and process your Polestar ID, vehicle information (VIN, car details) and information about the services connected to your Polestar ID. The legal basis for this processing is the legitimate interest ((Art. 6.1.f) GDPR) to outline all cars and services that are associated with your Polestar ID.

We also collect and process your personal data for troubleshooting purposes, in connection with the creation or use of your Polestar ID, to improve the reliability of our product. We then use part of your Polestar ID (user name and user ID). The legal basis for this is our legitimate interest ((Art. 6.1.f) GDPR) to secure a stable and relyable product to you.

If we do not collect any personal data that we request from you, we may not be able to create a Polestar ID or account for you or provide you with access to, or use of, certain products or services.

3. Who we share your personal data with

Our categories of processors supporting in delivering the Polestar ID are:

  • account creation and authentication service provider;
  • data hosting
  • distribution of emails and sms
  • troubleshooting service provider

They are limited by contract in their ability to use your personal data for any purpose other than to provide services for us in compliance with each data processing agreement in place. In some of these situations the use of the processors involves limited transfers of personal data outside of the European Union, including the United Kingdom and the United States. We have taken precautions that such transfers are limited to the minimum necessary, and only involve data that cannot directly identify you and thus poses a very low risk in case of unauthorised disclosure.

4. Retention time

We will keep your personal data as long as you have a registered Polestar ID. If you delete your Polestar ID, the Polestar ID and associated data will be deleted thirty (30) days after your deletion request, unless we are required to process certain personal data for a longer period of time due to legal requirements.

5. Your rights and contact information

5.1 Your rights under the EU General Data Protection Regulation (GDPR)

As a data subject you have specific legal rights granted by the General Data Protection Regulation relating to the personal data we process about you. These are briefly explained below, and you can exercise them by filling out the dedicated form indicated below.

Right to withdraw consent: Where you have given consent for the processing of your personal data, you may withdraw your consent at any moment with effect for the future.

Right to access your personal data: You may ask from us information regarding personal data that we hold about you. We will provide you with a copy of your personal data upon request. If you request further copies of your personal data, then we can charge you with a reasonable fee that we base on the administrative costs. You have the right to the information about our safeguards for the transfer of your personal data to a country that is outside the EU and the EEA if you request that we confirm whether or not we process your personal data, and we transfer your personal data to a country that is outside the EU and the EEA.

Right to rectification: You may obtain from us rectification of incorrect or incomplete personal data concerning you. We make reasonable efforts to keep personal data in our possession or control which are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us.

Right to restriction: You may obtain from us restriction of processing of your personal data, if:

you contest the accuracy of your personal data, for the period we need to verify the accuracy, the processing is unlawful and you request the restriction of processing rather than erasure of your personal data, we do no longer need your personal data for the processing purpose but you require them for the establishment, exercise or defense of legal claims, or you object to the processing while we verify whether our legitimate grounds override yours.

Right to portability: You have the right to receive your personal data that you have provided to us, and, where technically feasible, request that we transmit your personal data (that you have provided to us) to another organization, if: we process your personal data by automated means; we base the processing of your personal data on your consent, or our processing of your personal data are necessary for the execution or performance of a contract to which you are a party; your personal data are provided to us by you; and your right to portability does not adversely affect the rights and the freedoms of other persons. You have the right to receive your personal data in a structured, commonly used and machine-readable format. Your right to receive your personal data must not adversely affect the rights and the freedoms of other persons. Your right to have your personal data transmitted from us to another organization is a right you have if such transmission is technically feasible.

Right to erasure: You have the right to request that we delete the personal data we process about you. We must comply with this request if we process your personal data, unless processing is necessary: for exercising the right of freedom of expression and information;

for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject; for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; or for the establishment, exercise or defense of legal claims.

Right to object: You may object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interests or those of a third party. In this event we shall no longer process your personal data, unless we can demonstrate compelling legitimate grounds and an overriding interest for the processing or for the establishment, exercise or defense of legal claims. If you object to the processing, please specify whether you also wish the erasure of your personal data, otherwise we will only restrict it. You also have the right to object at any time, regardless of any reason, to the processing of your personal data for direct marketing (which includes profiling to the extent that it is related to such direct marketing), if such processing was based on our legitimate interest. If the marketing was based on your consent, you can withdraw consent (see above).

Right to lodge a complaint: You can lodge a complaint to your local data protection supervisory authority or with any other data protection authority in the EU. However, we will appreciate if you first contact us to try and solve your problem – you can find our contact details below.

You can exercise your rights in relation to us by filling out this form, which will help us to deal with your request properly. The online form contains the information that we need to verify your identity and review your request. For requests submitted by telephone or email, you will need to provide us with sufficient information that allows us to reasonably verify that you are the person whose personal data we collected and describe your request in sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information.

5.2 Your rights under Australian law

Our privacy policy contains further information about how you can access and correct the personal data that we hold about you, and how you can complain about a breach of the Australian Privacy Principles and how we will deal with your complaint.

6. Contact information

If you have any questions regarding the subject matter of personal data protection, you can contact us at the contact details below:

Data Protection Officer
Polestar 
Assar Gabrielssons Väg 9
405 31 Göteborg
Sweden
dpo[at]polestar.com

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